FAQ

I have a serious food allergy. Is it Safe for me to consume Casse-Cou Chocolates?

Because we do share a production facility with other food vendors, there is a remote possibility that Casse-Cou chocolates contain trace amounts of dairy, wheat or eggs, but none of our ingredients are derived from these. If you have a serious and highly sensitive allergy of any kind, we ask that you kindly alert our team by adding a note to your cart order through the input form. We will reach out to you directly to discuss any concerns. 

I want to send Casse-Cou Chocolates as a gift. Can you arrange a custom note?

At Casse-Cou, everything is custom! If you would like your order to include a hand-written card to a loved one, please select the option at checkout and enter your message into the input form. All notes are handwritten on Casse-Cou's stationary. 

How can I purchase Casse-Cou to resell at my store?

Because we are a newly launched company, we are not yet selling Casse-Cou Chocolates wholesale – but we plan to do so going forward! We encourage you to reach out to our team at info@cassecouchocolate.com if interested in having Casse-Cou among your retail inventory.  

Do you cater or accommodate large orders for events, parties, etc.?

We would love to be a part of your special event or party, and can accommodate custom orders on a large scale when given enough time in advance. If you are interested in having Casse-Cou Chocolate at your next gathering, please contact us with details so that we can reach out directly. 

What is your shipping policy? 

Orders are shipped by customer-selected method from our NYC storefront twice weekly, Monday and Thursday. Orders placed by Saturday will be shipped out Monday and anything placed afterward, will be shipped out Thursday. We require additional temperature regulating packaging from April through September to ensure your product arrives in optimal condition.

My order hasn't arrived in the shipping time frame I selected. Where is my chocolate?

As noted in the shipping section of checkout, we ship orders out on Mondays and Thursdays, so please take this into account when placing your order. If your chocolates have still not arrived by the estimated date of arrival, please check the shipping and tracking information that was sent to you upon purchase. At that point, if you have questions about the status of your shipment, you can reach out to the shipping carrier directly to get more details.